Visiting our Shop?
Following Lockdown, we have now re-opened our shop but with reduced opening hours and special measures in place to keep our customers and staff safe. We review our measures as new advice and guidance is issued.
Our Temporary Opening Hours
We are open 7 days a week – 10am-4pm – this gives us time to undertake additional cleaning before and after we open.
Please note the following which are all in place to ensure our customers feel safe shopping with us and our staff feel safe working to serve you.
- Please shop alone where possible. We will allow up to two people from the same household to shop together.
You may have to wait to enter the shop if we are very busy so that social distancing can be maintained.
For now, we are not admitting children under 16 years of age into the shop. If you have children with you, we can still serve you from our safe zone outside of our shop, as we have done in recent weeks.
Our shop is marked out to help you observe social distance, please maintain a 2 meter space between yourself and other customers.
Our tills are screen protected
Our staff have been provided with visors which they will wear on the shop floor but are not required to wear when they are behind the till.
Our staff regularly wash their hands and also have access to hand sanitiser.
We appreciate customers wearing face masks but understand that not everyone wants to.
At the moment, we are taking card payments only, no cash payments.
You will be invited to use our hand sanitiser upon entering the shop – you are welcome to use your own or wear a fresh pair of disposable gloves if you prefer.
We are cleaning our baskets with sanitiser before we offer you one to use.
We have increased the frequency of our general cleaning procedures.
It’s really tempting, but please avoid touching products you do not intend to buy.
We have removed all of our skincare testers from our displays – if you would like to try any of our skincare range, please ask a member of staff for assistance – they will be really happy to help you safely.
Please do not handle our candle samples yourself. We understand that you will want to sniff our gorgeous candles to find the right fragrance for you, but please ask a member of staff for assistance – they will be really happy to help you safely.
Thank you very much for understanding and supporting us by adhering to our special measures. They are in place to protect you, our staff and our other customers.