We want you to be happy with the purchases you make from Spotty Dog Farm Shop. If you are not happy with any purchase you have made you may return it unused/unworn together with any free gifts you received with your order. This must be within 14 days of receipt of your Online order or purchase from one of our shops. You must include your receipt/copy invoice and all tags must still be attached – we are unable to accept returns on any items where the tags have been removed.  The product must be in its original and undamaged packaging if applicable to qualify for a refund.

Please note that pierced earrings, cosmetics and food stuffs are non-returnable for reasons of hygiene and safety. This does not affect your statutory rights.

Spotty Dog Farm Shop Online

Every order is personally inspected for quality control purposes during the dispatch process.  Any goods damaged wilfully or accidentally by the customer cannot be accepted for return. All returned items will be inspected and provided they have been returned, unused, unworn, unopened, in good condition and with their original tags attached and in their original packaging we will process your refund within 7 days of receipt, no quibbles!

Please note that our Gift Hampers are made to order and are excluded from this policy.

Please return items to Spotty Dog Farm Shop (Returns) Lower Farm, Devizes Road, Rowde, Wiltshire, SN10 1HN. We recommend that you use a trackable service from Royal Mail or a courier service that also insures your return for the value of the goods, as they remain your responsibility until they are received back in our stores. We will let you know when your return has been received safely.

If you change your mind about a purchase you make from us, returns are sent at your expense and the delivery charge will not be refunded unless the product sent to you was faulty and you have notified us prior to returning it.  In this case we will either send you a courier slip to return the item to us at our cost or advise you how to return the item. This does not affect your statutory rights.

Please note that claims for faulty goods must be made within 28 days of purchase. We are sorry but we are unable to accept any claims outside of this period.

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