Home Delivery/Collection FAQs

Where can you deliver?

We deliver to anyone living in SN10, SN11 or Bromham.

How much do you charge for delivery?

Delivery is free to SN10, SN11 & Bromham for orders over £25.00 – orders under £25.00 are charged at £2.00.

When can you deliver?

We offer home deliveries Wednesday to Friday. We currently delivery to Devizes early afternoon and late afternoon and to Calne early evening and up to 7pm. We cannot guarantee what time your delivery will arrive outside of these broad times. If you have booked a delivery, please make sure someone is at home to accept the delivery. Free Delivery is a service we are pleased to be able to offer but we cannot attempt to re-deliver as our routes are pre-planned. If we are unable to deliver, we reserve the right to charge for any items that we cannot re-sell if undelivered because nobody was home when we tried to deliver to you. We will never just leave your shopping on the doorstep unless you ask us to and that will be at your own risk (please don’t do this if you have ordered chilled food).

When can I collect my order?

You can collect your order any time between 10am-4pm Wednesday to Sunday (we are closed on Mondays & Tuesdays during the winter). If you place an order for collection, we will let you know when it will be ready for collection. We operate a queuing system and you might have to wait a while if you arrive before we let you know your order is ready. If you have chosen to pay by secure payment link, you can call to collect your order as soon as you have paid, it will be ready for you.

How do I pay?

Once your order is picked, we can either send you a secure payment link to your phone so you can pay by card (it’s really easy and means you never have to give us your card details) or you can pay by bank transfer if you prefer. Orders have to be paid for before they are collected/delivered.

If you are collecting your order, you can also pay by card using our card machine within the shop.

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